Help with a passenger
The Chaplaincy has staff on site Monday to Friday from 08.00 to 16.00. Outside of these times we provide a 24 hour on call-service which includes:
- meeting the pastoral and humanitarian needs of those who travel through or visit the Airport
- working in partnership with Government Agencies and NGOs to provide assistance to passengers in need
- care and support for those travelling on pilgrimage and their families
- an assurance that all matters are treated with professionalism and in complete confidence
The most common queries we receive are:
- There is a foreign national who needs to get back to their home country and they have no money
- A British national has arrived back in the UK with no money (wallet or credit cards stolen) and needs to get home
- Someone has missed their flight and they need somewhere to stay as they have no money
- An individual or family has been delayed and they need food and/or somewhere to stay
- A referral from the FCDO or Red Cross
Most of these can be handled by asking the guest if there are family members or friends who can pay for tickets/food/accommodation online or through the respective foreign embassy. If none of these options work the Chaplaincy may be able to arrange a loan to cover these costs.
If you would like to speak to a member of the chaplaincy team please contact us on 0161 489 2838
Please remember that outside of core hours this is an on-call “best efforts” service.
